Return an Item

Please Note:

  • You can return your items to Grandstogo within 15 days from ship date.
  • Please allow 3-5 days business days from the time we receive your item to process your return.
  • Once your return was processed your original payment method will be credited (Paypal or Credit Card)
  • For your protection, we suggest all returns be sent back by a traceable carrier.
  • The customer must pay all costs related to return shipping.
  • Shipping costs cannot be refunded due to buyer remorse or incorrect ordering.
  • Items should be returned in “as purchased” condition and with all designer garment tags still attached. If tags are removed, the item will not be accepted for return.
  • Please make sure to include a brief statement of what was wrong with your order and what you would like us to do.
  • If you would like a refund please indicate that, if you need another size, please make that known as well.

If you have additional comments or questions, Please feel free to Contact us.